Terms & Privacy

1. Scope

Synvora is a business of TechDilation (“Synvora”, “we”, “us”). We provide all deliverables and services only under these General Terms and Conditions (“Terms”).

These Terms apply to all clients unless a different arrangement is mutually agreed and set out in a signed contract or change order.

2. Forming a contract

A contract is formed when you place an order, usually electronically, with your detailed business requirements, and accept our proposal. The proposal sets out the high-level scope, cost and tentative completion timeline.

3. General terms

1. Services marked as optional in a proposal are not part of the order. They can be added through a change order that you approve.
2. Unless agreed otherwise in writing, you supply text and image content in digital form, including any templates or third-party plug-ins, in the format we request.
3. Work not included in the original offer is charged on a time-and-materials basis at USD 20.00 to USD 40.00 per hour, unless we agree a lump-sum price for the change.
4. If the scope changes materially, we will review, document and price the change, revise the timeline, and agree it with you in a signed change order before starting the work.
5. Third-party services, software and components, including templates and plug-ins you buy or provide, are covered by the third party’s warranty, not ours.
6. The contents of our proposals for customised solutions are protected by copyright and must not be shared with third parties.

4. Delivery and payment

1. Payment is made in three parts: 50% of the agreed cost in advance, 30% on completion of milestone 1, and 20% after project completion.
2. The delivery period starts once the advance payment is received and the kickoff meeting has been held. Time is counted in full working days, Monday to Friday.
3. The delivery time does not include user acceptance testing (UAT), which depends on your availability. Third-party integrations may affect timelines depending on the third party’s support.
4. We are not responsible for delays caused by force majeure or other events that make performance substantially difficult or impossible, such as strikes, lockouts or official orders. Except where the law says otherwise, we are not liable for damages in these cases.
5. Invoices can be paid by PayPal or bank transfer, using the details our accounts team provides when the project starts.
6. Payment is due within 5 working days of the invoice date, in line with the payment plan. Late payment may affect the project timeline.
7. Contracts and invoices are issued in the local currency of the relevant country.
8. If you report no deficiencies within 10 working days of the final delivery date, delivery is considered complete. Changes after that are charged at a mutually agreed lump sum or at the hourly rate in clause 3.3, and the outstanding balance is payable immediately.

5. Late payment

Overdue amounts attract interest of 10% on the outstanding balance. We reserve all other rights, including recovery through a collection agency.

6. Ownership and cancellation

1. Services and deliverables remain our property until paid in full, including if resold. If payment is late, we may terminate the contract and reclaim the materials provided, including tasks, deliverables, consulting and software code.
2. If you cancel at any stage, we may charge for costs incurred up to that point at the hourly rate, based on the percentage of progress or documented hours worked.

7. Warranty and liability

1. We accept no responsibility for direct or indirect damage arising from the use of delivered products, including tasks, deliverables, consulting and software code.
2. If a delivered service is defective at the time of delivery, we will fix the defect. If repair or replacement fails, you may ask for a reduced fee or withdraw from the contract.
3. Our liability for negligence, and that of our representatives and agents, is limited to intent and gross negligence.
4. You are solely responsible for your name, brand, logo and design. We accept your documents in good faith; you must check for trademark infringement or other legal issues involving image rights, templates or plug-ins. Our overall liability is limited to the value of the order.

8. Privacy

1. We store transaction data in line with applicable data protection law. It may be shared with our affiliates and with third parties we engage to process your order. Personal data is kept confidential and used only internally.
2. We may show delivered work as a reference in our promotion unless you expressly object. Examples are shown for illustration only.

Information you give us on this website

When you use our contact or newsletter forms, we collect the details you enter: name, email, company, phone and your message. We use them only to reply to your enquiry or send the newsletter you signed up for. We do not sell your details.

To access, correct or delete your information, email hello@synvora.com.au.

9. Cookies

This website uses essential browser storage to remember your cookie choice. If you choose “Accept all”, we may also use analytics cookies to understand how the site is used. If you choose “Reject all”, only essential storage is used. You can change your choice at any time using the cookie settings link.

10. Licence and use of products

For all delivered and approved solutions, including websites and apps, you receive an unrestricted grant of usage rights.

11. Applicable law

These Terms and the entire legal relationship between you and us are governed by the applicable law. Unless agreed otherwise, the place of jurisdiction is New Delhi, India.

12. Changes to these Terms

We own and maintain these Terms and may change or add to them at any time.