Most delivery operations now take a photo at the drop. That is progress from a scrawled signature on a paper docket, but a photo on its own still leaves the important questions unanswered: which order, which items, who received it, and was anything wrong?

What a complete delivery record holds

• The order and every line delivered, confirmed by scan.
• Location and time stamp, captured automatically.
• Photos of the goods and the drop location.
• Recipient name and signature, or a clear “left in safe place” note.
• Exception codes when something goes wrong: damaged, refused, site closed.

Why it matters to accounts, not just dispatch

When proof of delivery is saved to the order, invoicing can start the moment the driver leaves. Disputes get resolved by looking at the record instead of ringing the driver. Credit notes are raised for the right line, not the whole order.

If it isn’t attached to the order, it isn’t proof. It’s a photo.

Making it easy for drivers

Drivers will skip steps that slow them down. Keep the capture flow short, make photos and signature one screen, and let the app work offline so patchy coverage never becomes an excuse.